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Altitude Ireland Delivery Details

BICYCLE DELIVERY INFORMATION

All bikes on our website are available for delivery free nationwide. Depending on the bike you purchase, and our own order volumes, we may deliver the bike ourselves or via courier. If we ship you a bike in a box, it will have been fully assembled and serviced by our staff before being packed for shipping. In this instance, your bike will arrive with detailed instructions for re-assembling it for use. You will be contacted in advance to let you know which method will be used to deliver your bike. At all times, our mechanical support team are available to answer any questions you may have about assembling your bike.

For International Orders: We are precluded from shipping Trek bicycles outside of Ireland. Any orders placed for Trek bikes on our website, for delivery outside of the Republic of Ireland will be cancelled and refunded.

SHIPPING OPTIONS FOR ALL ITEMS EXCLUDING BIKES.

We charge a shipping cost of €3.99 for items up to €49.99 in value to be delivered within the Republic Of Ireland. Purchases above €50.00 are shipped free within the Republic of Ireland.

Please note that we do not ship to the United Kingdom.

Delivery will be made between 9.00am - 5.00pm Monday to Friday.

DELIVERY PROCESS

Our carrier will require a signature at point of delivery. If there is no-one at home, the carrier will attempt to contact you to arrange an alternative delivery time or may leave the delivery with a neighbour.

ORDER TRACKING / ADDITIONAL INFORMATION

We despatch the vast majority of orders via courier. Should you require to track your delivery please contact us and we will send you a link with your tracking number for whichever courier company we have used. Orders in rural locations may sometimes be sent via An Post for faster delivery.

Please note that at certain times of the year (Christmas, etc.) when demand is high you should allow extra days for shipping.

CANCELLATION POLICY

You can cancel or amend any order (or part of an order) placed with us, provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment.

If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable where we will refund the amount for the item however, you will still incur costs for the outward postage.

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