Shipping & Delivery
Unfortunately, we are not permitted to deliver Trek bicycles outside of the local area of Waterford City and County which is done via our own delivery van. Notwithstanding this exception they can be purchased online but must be collected in-store.
We charge a shipping cost of €4.50 for items up to €45.00 in value to be delivered within the Republic Of Ireland. Purchases above €45.00 are shipped free within the Republic of Ireland. Northern Ireland, U.K. and International shipping rates vary and can be viewed during the checkout process. We will endeavour to ship all orders within 3 working days from receipt of order (unless otherwise advised). Delivery will be made between 9.00am - 5.00pm Monday to Friday.
Our carrier will require a signature at point of delivery. If there is no-one at home, the carrier will attempt to contact you to arrange an alternative delivery time or may leave the delivery with a neighbour.
Tracking Order /Additional
On despatch of your order you will receive an email with the tracking number of your goods. Delivery may be tracked via www.fastway.ie
Please note that at certain times of the year (Christmas etc.) when demand is high you should allow extra days for shipping.
Returns & Replacements
Obviously we want you to be happy with every product you purchase from us, whether online or in store. Please do not remove labels from products or dispose of packaging while you are making up your mind as this may affect your ability to return an item. If you choose to return an item it must reach us in original unused condition with all labels attached and any packaging that may have formed part of the item i.e. boxed goods. At all times your statutory rights are protected.
Making a Return
In the event that you are not satisfied or have changed your mind, you may return any item or items within 14 days of the dispatch date and, following inspection of the product, we will refund you for the cost of the item minus the outgoing delivery charge via the original payment method used. Please note that the cost of return is not the responsibility of Altitude. We reserve the right not to accept ‘change of mind’ returns outside of this period. Goods may also be returned in person to our store.
Returns should be posted to:
Online Returns, Altitude, 22 Ballybricken, Waterford City, Ireland
You can cancel or amend any order (or part of an order) placed with us, provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment.
If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable where we will refund the amount for the item however, you will still incur costs for the outward postage.